Greenhouse:MM QC Process

[edit] Mahalo Mentor Expectations

• Each quality control (QC) done by a Mentor must meet these expectations:

1. The SeRP must be eligible for mentoring. You may not QC the SeRP of a relative, friend or another Mentor.
2. You must add value to the SeRP, by substantially improving it and adding links, videos, fast facts, relateds, redirects, etc.
3. You must spend a minimum of 30 minutes checking links, adding value and sending feedback to the PTG.
4. You must check every link for quality, affiliate tags, and strip down any unnecessarily long urls.
5. You must check for plagiarism in the Guide Note, Fast Facts, and Timeline.
6. You must give substantial feedback to the PTG, both in a decline notice and an accept one.
7. You must add the callout box.
8. You must complete the review within 24 hours.

[edit] Greenhouse QC Process

1. Go to Greenhouse, click on "Manage", and choose "Submitted Search Terms from New PTGs" from the drop down menu. If there are no SeRPs to QC from a vertical that you are familiar with, choose "Submitted Search Terms from PTGs" from the drop down menu, and proceed as follows. Before picking up a SeRP for QC, make sure that nobody is listed as having reviewed it in the past.
2. Claim a SeRP to QC from the bottom area of this page (the older SeRPs) by clicking on it and then clicking "Review." You should only be QCing SeRPs from verticals that you are familiar with. Please contact Daryn at mahalo dot com before picking up health vertical serps. Also, please do not QC SeRPs created by other MMs.
3. Clicking "Review" sends an email to the PTG who created the SeRP, letting him/her know that the SeRP is under review. Please complete the following steps within 24 hours of clicking "Review." Once you have clicked "Review" the page can be found on the Search Terms Under Review list on the Manage page. Please access this list daily to ensure you haven't forgotten any pages you clicked "Review" for.
4. Go to the Most Wanted List and make sure the SeRP is on there If does not appear there, email/ping a member of the Greenhouse team or the FTGs in charge of that vertical who will let you know whether to proceed with the QC.
5. Do not begin fully QCing the SeRP until you are sure it meets the basic acceptance criteria. Check the Guide Note for plagiarism using the plagiarism tool. In addition to scanning the SeRP for structural adequacy (guide note, fast facts, section titles, etc.) you may also want to check a handful of links (the Top 7 is often a good indicator or whether it's a solid SeRP).
6. If the SeRP does not meet the basic acceptance criteria, click "Decline" and write the PTG an encouraging note (in the comment box) which details why it needs work. In addition to linking to pages from the Mahalo Guide Handbook or training videos, you should give them specific reasons why they were declined, so they have a head start on getting accepted next time. Also, put a note in your message telling them to contact you when they resubmit it, so you can pick it up again. Once you decline a SeRP, it becomes your responsibility to see it through until it gets accepted, and no other mentors should pick up SeRPs on which you are listed as the reviewer.
7. If you feel that the SeRP is good enough to QC (almost all new PTG SeRPs will have a few errors and that's O.K.), add a warning tag to the top of the page saying Our guides are currently updating this Greenhouse search result. Thank you for your patience. and then begin QCing.
   • Warning Tag Wiki Markup: <font color="red">Our guides are currently updating this Greenhouse search result. Thank you for your patience.</font>
8. As with any QC, make sure every link is checked thoroughly; add Related Searches as applicable, add Warnings and Guide Choice tags as needed, and add/replace links where appropriate. Check all link urls for affiliate links and shorten long urls as needed.
9. Substantial effort to add value and improve the SeRP should be made. No SeRP will come to you perfectly finished. No SeRP should ever leave your QC process with no effort made to turn it into a complete and high quality search result page.
10. Once you're finished QCing, add the "callout note" between the related and redirect tags. Here is an example:

• Callout Wiki Markup:
  • <callout>*<em>This page was created by [http://greenhouse.mahalo.com/Special:Mahaloprofile?uid=155 PTG NAME HERE], a Part Time Guide in the [http://greenhouse.mahalo.com Mahalo Greenhouse] (see [http://greenhouse.mahalo.com/Deadwood the original]), and quality controlled by [http://greenhouse.mahalo.com/Special:Mahaloprofile?uid=51 YOUR NAME HERE]. *If you'd like to help us create the best spam free search results on the Internet, [http://greenhouse.mahalo.com/Special:Mahaloapplyform apply to be a Part Time Guide]!</em></callout>
  • Note: In the callout note, to get the link to the "original" SeRP created by the PTG, you have to click on the "History" button and link to the most recent version of the SeRP that has been created by the PTG.
• 11. Remove your warning tag from step 7.
• 12. Click "Accept" and write feedback to the PTG in the comment box (remember to be positive and supportive). A copy of your feedback will automatically be sent to Mentors at Mahalo.com. This is so we can learn from each other's feedback.
• 13. When you decline or accept a SeRP, go to the MM Weekly and fill in the SeRP name that you've accepted or declined in double brackets (ex. [[Daniel Baldwin]]). At the end of the week (on Sunday), add up all the SeRPs you've accepted, and put that number next to your name on the "MM Leaderboard."
• 14. If once you've QC'd a SeRP, an FTG kicks it back to you, make the suggested edits within 24 hours of the kick back, click accept, and email the FTG who declined your QC to let him/her know it's ready for another review. DO NOT kick the SeRP back to the PTG who created it. Once you accept a SeRP, you take it on as your own.
• 15. Final Thoughts - While making an accept/decline decision on any SeRP, ask yourself these 2 questions:

1. If you plan to click "accept," have you taken this SeRP to the next level and turned it into a search result that you could be proud to claim as your own?
2. If you plan to click "decline," is your feedback positive and helpful in such a way that it will encourage the PTG to keep working and resubmit his/her SeRP?